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  Keynote Speakers


Additional Speakers to be Announced

ATD Chairman Address

Dick Witcher
Walpole, MA

12:00pm, Saturday, February 9,  2013 - Orange County Convention Center





Industry Message
Troy A. Clarke
President & COO, Truck and Engine at Navistar

12:00pm, Saturday, February 9,  2013 - Orange County Convention Center


Troy A. Clarke was named president, Truck and Engine on July 1, 2012, with accountabilities for all Navistar operations in North America and globally.  Prior to being named president, Truck and Engine, he served as president of Navistar Asia Pacific, where he was responsible for leading the company’s global growth initiatives. Clarke joined Navistar in December 2010, after a distinguished 35-year career at General Motors. 

At General Motors, Clarke most recently served as president of GM North America and GM group vice president.  Preceding that role, he spent two years as the president of GM Asia Pacific and GM group vice president. Clarke also held the role of GM group vice president of manufacturing and labor relations, where he was responsible for North America vehicle manufacturing, vehicle operations, the metal Fabricating Division, and labor relations.  Over the course of his career with GM, he held several additional leadership roles, including president and managing director of GM de Mexico and director of manufacturing for GM de Mexico.

Clarke joined GM in 1973 as a co-op student at Pontiac Motor Division.  He remained at Pontiac for 10 years, holding several engineering and manufacturing roles of increasing responsibility.
He received a bachelor's degree in engineering from the General Motors Institute in 1978 and a master's degree in business administration from the University of Michigan in 1982.

Clarke is a member of the board of directors of Fuel Systems Solutions.



Industry Message

Bob Costello
Chief Economist and Vice President for the American Trucking Associations (ATA)

12:00pm, Sunday, February 10,  2013 - Orange County Convention Center

Bob Costello is the Chief Economist and Vice President for the American Trucking Associations (ATA), the national trade association for the trucking industry. As Chief Economist, he manages all of ATA's collection, analysis and dissemination of trucking economic information. This includes several monthly trucking economic indicators, motor carrier financial and operating data, an annual freight transportation forecast, driver wage studies, weekly diesel fuel price and economic reports, and a yearly trucking almanac. Bob also conducts economic analyses of proposed regulations and legislation affecting the trucking industry.


Bob is often cited in the news media as an expert on trucking economics, including the Wall Street Journal, Business Week, CNBC, FOX Business Channel, and National Public Radio.


Bob has testified at congressional hearings on trucking issues.


In March 2010, the U.S. Secretary of Transportation appointed Bob to the Advisory Council on Transportation Statistics (ACTS), which advises the Department’s Bureau of Transportation Statistics (BTS). Bob is a member of the National Association for Business Economics and has served on several research and project panels for the Transportation Research Board,which is part of the National Academies.


Prior to joining ATA in 1997, Bob was an economist with Joel Popkin & Company in Washington D.C., an economic consulting firm that specializes in the analysis of wages, inflation, and economic trends.





Keynote Message

Dennis Snow
Former Disney University Instructor

12:00pm, Monday, February 11,  2013 - Orange County Convention Center


Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. 


He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.  


Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%. 


He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World®, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team. 


Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include Huntington Bank, BMW Financial Services, Florida State University and Johns Hopkins Hospital. His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book, Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life